Gambling Assistance Hotline – Play Responsibly with GoldAussie Lotto

Need help? Contact the 24/7 Gambling Helpline at 1800 858 858.

Access to goldaussie.com is strictly prohibited for individuals under the age of 18. To ensure compliance with age restrictions, we implement secure ID and age verification processes. Members must provide identification upon request.

If verification is not completed in a timely manner, your account may be suspended, and any pending winnings may be withheld until verification is successful.

Gamble Responsibly

While lottery games are intended as a source of entertainment, excessive gambling may cause harm. At GoldAussie Lotto, we are committed to promoting responsible gambling practices and protecting player wellbeing.

If gambling no longer feels enjoyable, we encourage you to seek professional support.

Self-Assessment Tools

Visit Gambling Help Online for tools to better understand your gambling behavior:

  • Complete a Self-Assessment Quiz
  • Track your spending using the Gambling Calculator

Support for Gambling Issues

If you or someone you know is experiencing gambling-related harm, contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au. This free and confidential service is available 24/7 across Australia.

Contacting GoldAussie Customer Support

To set spending limits or for assistance with your account, contact our customer service team via phone at 1300 188 911 or email us at info@goldaussie.com.

Spending Limits

You can configure a weekly spending limit by logging into your GoldAussie Lotto account and navigating to: My Account > Spend Limits. For support, contact our team directly.

Self-Exclusion Program

You may choose to self-exclude from all GoldAussie services by contacting Customer Support. This is a key part of our responsible gambling policy.

  • Self-exclusion lasts for 12 months
  • Any unplayed eligible tickets will be cancelled and refunded
  • Identity verification is required before processing withdrawals
  • You will receive written confirmation of your exclusion
  • After the exclusion period, you may request account review via our Gambling Liaison Officer at info@goldaussie.com

Understanding Lottery Odds

We publish the odds of winning each lottery game on the play page. Visit our Help Centre for complete information on prize divisions, draw schedules, and how to play.

Identity Verification Requirements

GoldAussie Lotto is restricted to players over 18 years old. We use strict identity checks to comply with legal and regulatory standards.

If your ID is not provided when requested, your account may be frozen and winnings withheld until verification is complete. You must complete ID verification before making withdrawals. In some areas, identity confirmation is also required prior to purchase.